terms & conditions – consultations

Wu Wei Wisdom Consultations with David James Lees

 

By booking a Wu Wei Wisdom consultation with David James Lees (the ‘Consultant’), you are confirming that you understand and agree to our general terms, conditions and disclaimer covering our website and services set out HERE, in addition to the following service-specific terms and conditions:

 

1.  Arranging an Introductory Consultation

You will have the opportunity to raise and discuss what support you would like from your David James Lees prior to your first consultation via email correspondence with our Admin team – you can contact Admin: info@wuweiwisdom.com

You will also discuss and agree on what support you want from your consultations with the Consultant in your first ‘introductory’ consultation meeting.

Your first consultation is intended to introduce you to our methodology and approach. This consultation also allows both you and the Consultant to assess if our approach is best suited for your needs.

After this first session, if it is appropriate, you can decide to book further consultation/s. During the follow-up consultations, the Consultant will continue to advise you, and you will also review the progress and focus of your work together as you go along.

We encourage you to only book a consultation when you need to. You are also free to cancel any consultations that you have booked with us, following the terms and conditions of our cancellation policy (set our below).

 

2.  Fees For Consultation Appointments

2-hour breakthrough consultation – £375 UK

90-minute standard consultation – £290 UK

60-minute standard consultation – £197 UK

30-minute maintenance/emergency consultation – £100 UK

 

3.  Booking & Paying For a Consultation

When you book a consultation, our Admin team will send you a booking confirmation email to confirm your appointment with your Zoom call weblink, and a separate electronic invoice for your session – the invoice will be in UK pounds.

UK clients can make payment via bank transfer or debit or credit card.

Clients outside the UK can make payment via credit card. For overseas clients, the payment taken from your credit card will be based on the currency exchange rate at the time of payment, and this is set by your bank. There may also be an additional foreign exchange fee added to your credit card transaction.

All consultations must be paid for in full at least three days before your consultation date and this payment date will be marked on your invoice.

If you are making a block booking of two or more consultation sessions, you will receive a single invoice for all the consultations, and the total fee is payable at least three days before the first consultation date.

 

4.  Consultation Cancellation & Payment Refund Policy

If we do not receive your session payment by the due date, we retain the right to cancel your session.

If you need to cancel or rearrange a consultation booking you can do this by emailing our Admin team: info@wuweiwisdom.com

We request that you contact us at least 3 days before your session if you wish to cancel or change your session or the full fee may be payable.

All consultation payments are non-refundable in the event of a cancellation within 48 hours of the session, or if the client fails to attend a session, or once the client has had their consultation.

 

5.  Working by Zoom Video Call

If you are unfamiliar with Zoom video calling you will have the opportunity to run a free short test call with one of our Admin team a few days before your consultation to ensure you are set up and ready for your session.

It is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if your Consultant is waiting for your call, but you are unable to connect online or you are late for the consultation.

If your Consultant has a problem with their internet connection and this affects your consultation call, you will be offered the option of a refund or rescheduling based on the time lost.

 

6.  Consultation Confidentiality

It is confidential that you are a client of Wu Wei Wisdom Ltd, as well as what you discuss in your sessions.

There are, however, some limits and exceptions to confidentiality:

  • If your Consultant has serious concerns about your safety or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact.
  • If a Client makes a legal claim against Wu Wei Wisdom Ltd or its Consultants, we may need to share confidential client details or related electronic communication or correspondence to/from a client with the appropriate professional organisations in order to make representations again any such claims.
  • If a Client confirms that they would be happy to offer a testimonial for our consultation work, then we would agree with the Client the details to be published.

Wu Wei Wisdom Ltd keeps a record of your name, contact details and dates and times of appointments on a password-protected database.

Your Consultant will also keep brief notes about the focus of your work – these are kept securely and are password protected.

If you ask your Consultant to record your session, we can record the audio (not video) of the session for you. Session recordings will be kept securely and are password protected. Within 24-hours of your consultation, we will email you with a secure code to access and download the recording from the online cloud so you can save the recording onto your computer or device. You will have 14 days to do this, and after this time the recording will be deleted from our records.

Any reports produced by Wu Wei Wisdom Ltd to evaluate the service contain anonymised data and will not contain any identifying information of clients.

 

7.  Problems & Complaints

If you are having a problem with your Consultant, or the service, please raise this with your Consultant or our Admin team within 7-days of your last consultation, so that we can work together to find a resolution – please email: info@wuweiwisdom.com

If we are unable to satisfactorily resolve your enquiry, issue or complaint we will give you the details of independent organisations you can contact.

 

8.  Wu Wei Wisdom Consultation Descriptor

A Wu Wei Wisdom consultation session is not standard therapy, psychotherapy, counselling, coaching or complementary medicine, and it should not be considered as a replacement for these services.

A Wu Wei Wisdom consultation will involve an open discussion between the Consultant and the client. This conversation will include a detailed exploration, assessment and analysis of the client’s case history, their emotional state, thought process, and their belief system.

This enquiry conversation is guided by the Consultant and follows a structured verbal questioning process (the ‘Golden Thread Process’), which is tailored to the client’s particular needs. The conversation may also include asking the client to share and explore some longstanding thought process and beliefs that may have originated in childhood or from childhood experiences (‘Inner Child Work’).

This approach allows the Consultant to identity, assess and make recommendations to help support the client, so that the client may resolve their presenting issues.

At all times, the client is fully in control of the conversation and the information they wish to share with the Consultant.

At at the end of each consultation, the Consultant will advise the client of their assessment of the client’s presenting issues and the next-steps or actions they may wish to take either independently (through further self-enquiry and self-development work), or via a follow-up session with the Consultant, or with another professional advisor, healthcare practitioner or therapist.

Wu Wei Wisdom consultations are helpful for clients seeking emotional health guidance as well as those looking for support to enhance their wellbeing. They are not suitable for clients with acute or specialised mental health problems, or clients experiencing an extreme crisis or trauma, or clients with ongoing drug dependency issues.

You must be over 18 years of age to register for a consultation with us.

Our Consultant will consider each individual and their circumstances to be unique and recommend personalised advice rather than a ‘one size fits all’ approach.

Our Consultant would never recommend their advice as a replacement for medical advice and will always refer any client with ‘red flag’ signs or symptoms to their medical professional.

 

9.  Wu Wei Wisdom Ltd. & your Consultant request that the Client notes the following:

 
  • The degree of benefit obtainable from Wu Wei Wisdom consultations may vary between clients with similar health problems or life challenges and following a similar Wu Wei Wisdom consultation programme.
  • Our consultation advice will be tailored to support the presenting conditions, needs and/or concerns identified and agreed between both parties.
  • Our Consultant is not permitted to diagnose, or claim to treat, medical conditions.
  • Our Consultant advice is not a substitute for professional medical advice and/or treatment.
  • Our Consultant reserves the right to cancel or discontinue his consultation services at any time if he considers that Wu Wei Wisdom consultations are not suitable for the client, or if the parameters of a respectful professional relationship are breached by the client.
  • This document only covers the practice of Wu Wei Wisdom consultations, and your Consultant will make it clear if he intends to step outside this boundary.
 

10.  The Client understands and agrees to the following:

 
  • I am responsible for contacting my GP/doctor about any health concerns.
  • If I am receiving treatment from my GP, or any other specialist medical or therapy provider, I should tell him/her about my intention to seek consultation advice from Wu Wei Wisdom Ltd. to ensure there is no professional conflict.
  • It is important that I tell my Consultant about any medical diagnosis, medication or herbal medicine I am taking, as well as any current or historic mental health issues or drug-related issues.
  • If I am unclear about any advice I am given by my Consultant, I should contact the Consultant or the Admin team promptly for clarification.
  • Audio and/or video recording of consultations is only allowed if the client agrees to full and ongoing confidentiality and non-disclosure of the consultation recording between the Consultant and the client.